FAQ – Steel Hand Truck | Steel Hand Truck Suppliers

Can we print our logo on the Product?

Yes, you can. We could offer various printing ways.

Can we get your free samples?

You will pay the sample fee and freight for express first time , but we will return the sample fee when you give us the order.

Can we combine many items assorted in one container in my first order?

Yes, you can. But the quantity of each ordered item should reach our MOQ.

What about the normal lead time?

It’s around 25-30 days after receiving the deposit.

What types of payment terms do you accept?

Normally , the payment terms we accept are T/T (30% deposit , 70% against B/L copy) and irrevocable L/C at sight.

How do you control the quality?

We will make samples before mass production, and after sample approved, we will begin mass production. Doing 100% inspection during production; then do random inspection before packing; taking pictures after packing.

What is your shipping way?

We will help you to choose the best shipping way according to your detail requirements. By sea, by air, or by express, etc.

If any quality problem, how can you settle it for us?

If any breakage or defect products were found, you must take the pictures from the original carton. All the claims must be presented within 7 working days after discharging the container. This date is subject to the arrival time of container. We will advise you to certify the claim by third party, or we can accept the claim from the samples or pictures you present, finally we will completely compensate all your loss.

How to receive a price quotaion in the shortest time?

When you send us an enquiry, please kindly make sure all the details, such as model no, product size, color, order quantity.We will send you quota with complete details soon.